Kevin Connelly

Account Service Manager at Under Armour | Supply Chain, Operations, Service, Sales Support

Role
Manager, Account Service at Under Armour
Location
Baltimore, MD, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Kevin Connelly

My professional experience and results can be found below.My website can be found here: https://kevinconnelly.blog/

Experience

  1. Manager, Account Service

    Under Armour

    Oct 2017 — Present · Baltimore, MD, US

    Led a team of 8 associates to provide end to end service for Under Armour’s key accounts. Accounts included: Dick\'s Sporting Goods, Amazon/Zappos, Academy, Bass Pro Shops, Liquidation Channel, Run Specialty, Regional Sporting Goods, Eastbay, and Scheels. Selected outcomes included:• Led team of 8 associates, in March of 2020, during transition to remote working environment all while navigating the uncertainty of supply chain & operations during a global pandemic by identifying and managing the variables within our control• Drove operational efficiency in 2019 by working with Scheels to create a custom shipping schedule to meet their unique business needs and help to grow our $40M business by getting product to store as soon as possible• Selected as a member of the North America Development Action team, tasked with building a framework to support career growth and development from within here at Under Armour• Created visibility through Business Intelligence reporting for unbought SKUs and fill rate risk early enough to react with sales and customer; provided on a weekly basis, and coupled with a detailed standard operating procedure detailing recommended next steps on an average of $600K per week• Implemented weekly analysis of auto-replenishment orders to capture previously unidentified inventory which recovered $1.6M in 2018• Established growth culture within team by having monthly one on one coaching sessions focusing on career development leading to multiple internal promotions, and monthly strategy workshops focused on the impact the team has on our greater supply chain strategies• Expert level proficiency with Microsoft Excel, Business Intelligence reporting, and SAP• Built trust with specialty accounts by helping reduce response time from associates by identifying inefficiencies and establishing standard operating procedures for common occurrences

Education

  • Harvard Business School Online

    HBX CORe Certification, MBA Preparation

    2017 — 2017

  • University of Delaware

    Bachelor of Science (B.S.), Major: Physiology and Exercise Science; Minor: Strength and Conditioning

    2011 — 2015

  • University of Richmond - Robins School of Business

    Management Development Certificate Program

    2015 — 2015

Skills

  • Microsoft Office
  • Sales
  • Facebook
  • Leadership Development
  • Research
  • Health
  • Critical Thinking
  • Relationship Building
  • Customer Service
  • Performance Improvement
  • Great Motivator
  • Consulting
  • Mentoring
  • Leadership
  • Fitness
  • Communication
  • Public Speaking
  • Project Management
  • Salesforce.com
  • Teamwork
  • Recruiting
  • Powerpoint

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Kevin Connelly — Manager, Account Service at Under Armour in Baltimore, MD, US | Unifers