Jae-Won Lee
Product Design Lead @Top Hat
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WORK HISTORY
Product Design Lead @Top Hat
Toronto, ON, CA
Established the UX vision & designs for a new course navigation, resulting in a 90+% adoption & retention rate of users, and contributing to a decrease in negative NPS sentiments. Crated a series of design improvements to the digital textbook experience, reducing one of the major support case drivers by 50% within 7 months. Experience leveraging usage data from Doorbell, Quicksight & Fullstory to prioritize product & design decisions, enabling the team to deliver high-value features in fewer cycles. Contributed to long-term planning & quarterly roadmaps, regularly presenting to senior stakeholders on a phased design plan and explaining design decisions.
EDUCATION
The University of British Columbia
Political Science, International Relations
Vancouver Film School
Diploma, Digital Design
SKILLS
ABOUT JAE-WON LEE
Product Design Lead at Top Hat
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