Kevin Herrera
Customer Success & Account Management | Expert in High-Touch SMB and MM Engagement, ROI Realization, Adoption & Retention | Top-Performing Upsell CSM
- Role
- Customer Success Manger Tier 2 (Mid-market) at Eltropy
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Kevin Herrera
With over 5 years of experience in customer success and account management across the tech industry, I specialize in retention, product adoption, and renewal conversion to drive customer satisfaction and long-term growth. I excel at guiding customers through their journey, proactively addressing challenges, and ensuring their feedback informs product enhancements. My expertise in upselling, cross-selling, and relationship management enables me to exceed customer expectations while delivering measurable business impact. Adaptable and results-driven, I thrive in fast-paced environments and am eager to bring my skills to a forward-thinking organization.Skills: Customer Success Management | Account Management | Renewals & Expansion | Upselling & Cross-Selling | Customer Retention Strategies Product Adoption | Customer Onboarding | Customer Advocacy | Relationship Building | Churn Mitigation Salesforce | QBRs & Business Reviews | Process Improvement | SaaS & Technology Industry Open to new opportunities in Customer Success, Account Management, and Customer Growth roles—let’s connect!
Experience
Customer Success Manger Tier 2 (Mid-market)
Sep 2025 — Present · Santa Clara County, CA, US
Education
DeVry University
Bachelor’s Degree, Sales & Marketing
2015 — 2016
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