Kevin Heath High
Advanced Solutions Architect at RingCentral
- Role
- Advanced Solutions Architect at RingCentral
- Location
- Oak Harbor, WA, US
- LinkedIn followers
- 500 followers
About Kevin Heath High
Experienced customer facing Solutions Architect/Sale Engineer focused on PaaS/SaaS environments both the Cloud and Enterprise.In this role, work with customers, sales teams and global business units to define requirements, design solutions, interface with engineering teams to validate technical specifications, and provide post-production direction and support. Creating scalable and versatile design capable of responding quickly to business and technological demands.Focused on integrating real-time application servers that expose Application Programming Interfaces (API) to solutions written in languages like JavaScript and Python allowing facilitation for different type of communication.Day to day activities include working with sales teams and customers to deliver demos and proof of concepts (POCs) around solutions using both premise and cloud services, design and architect along with installation, configuration and sanity testing as well as post implementation support of these solutions depending on customer needs and wants. This includes working with the product and engineering teams to enhance product capabilities and issue resolution.
Experience
Advanced Solutions Architect
May 2021 — Present · Oak Harbor, WA, US
Work with pre-sales teams and customer in defining requirements, designing solutions and proving out the concepts. Work with post-sales teams to implement to solve customer needs.Create designs and document customer landscape and architecture including migrations strategties to get from the customer\'s current state to expected future state using RingCentral, NICE CXOne and RingCX.
Education
Udacity
Android Developer Nanodegree
Sierra Nevada College
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Skills
- Contact Centers
- Amazon Web Services (Aws)
- Call Center
- Consulting
- Unified Communications
- Tcp/Ip
- Python
- Telephony
- Cisco Technologies
- Product Management
- Cti
- Avaya
- Contact Center Architecture
- Sip
- Saas
- Business Process
- Cloud Computing Iaas
- Speech Recognition
- Vxml
- Managed Services
- Integration
- Solution Selling
- Call Centers
- Ip
- Voiceobjects
- Vui Design
- Genesys
- Ivr
- Cloud Computing
- Genesys Framework
- Virtualization
- Cpaas
- Agile Methodologies
- Avaya Technologies
- Contact Centre
- Mobile Devices
- Sales Engineering
- Call Flow Design
- Voip
- Pre-Sales
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