Kevin Griffin
IT Process Specialist Ii @Blue Cross Blue Shield of Michigan
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WORK HISTORY
IT Process Specialist Ii @Blue Cross Blue Shield of Michigan
Detroit, MI, US
Working as a change management administrator. Maintaining and developing metrics and reports. Developing, implementing, and maintaining change management process improvements for the IT Production Office. • Improved the quality index of our change controls from the upper eighties to the mid-nineties.• Created automated daily reports for post implementation reviews of change controls and for emergency and standard change controls.• Created and maintained documentation on newly created and currently support processes.• Tested newly created software enhancements for the team.• Managed the daily department inbox and related supporting processes.
EDUCATION
Walden University
Master of Business Administration (M.B.A.), leader
Michigan State University
BACHELOR OF SCIENCE (BS), Astrophysics
University of Phoenix
Masters, IT Management
Cass Technical High School
High School Diploma
SKILLS
ABOUT KEVIN GRIFFIN
TRANSFORMATIONAL INFORMATION TECHNOLOGY PROFESSIONALTwenty-two years of business, support, and technical analyst experience. Highly academically accomplished and experienced with both a Masters of Information Technology (IT) Management and a Masters in Business Administration. Worked in a variety of industries including automotive, educational, and utilities. Key Accomplishments:• Created an opportunity within the company by demonstrating the need for technical analysis, support and process development.• Identified a major security risk that could have cost the company its reputation and potential money.• Several awards of recognition for work on several projects and initiatives.• Led several success computer deployments.
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