Kevin Gaughan
Account Manager in Pharma | Continuously Driving Revenue Growth | Ironman
- Role
- Service Account Manager at OPTIMA packaging group
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Kevin Gaughan
I partner with pharma manufacturers, biotech scale-ups, and CDMOs to design, optimize…
Experience
Service Account Manager
Mar 2025 — Present · Knightdale, NC, US
As a Service Account Manager at Optima, I manage strategic pharmaceutical accounts using Optima’s advanced packaging and filling technologies, driving customer success and revenue growth post-installation-Manage and grow a $3.1M+ portfolio in annual service & parts spend by driving account expansion through equipment upgrades, preventative maintenance plans, training services, and spare parts to optimize lifecycle value-Collaborate cross-functionally with technical services, project management, engineering, and supply chain teams to ensure flawless delivery of solutions, improve uptime, and consistently exceed customer expectations-Analyze trends to uncover upsell opportunities and support strategic account planning by leveraging CRM (SAP) to maintain full pipeline visibility by tracking quotes, service activity, and account performance.
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