Kevin Fernandes
Sr Manager - Payments Services Group Psg, Correspondent Banking Ops & Payments Risk @BMO
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WORK HISTORY
Sr Manager - Payments Services Group Psg, Correspondent Banking Ops & Payments Risk @BMO
CA
Leading & Managing a Team of 40+ Operations, Service & Risk professionals- Payment Utilities Group- International Payments Operations- Correspondent Banking Operations- Risk - Wire Payment OperationsThe Payment Utilities Group & International Payment Operations have been merged under the umbrella of the Payments Services Group.[PSG]
EDUCATION
Asset International - Oracle Education Partner
Certificate Course in Oracle 8 & Dev.2000
Yash Consultancy
Certificate course in C, C++, OOPS
Oracle Software India - Education Center
Oracle Certified Master in Oracle Financials v.11
Indian Institute of Quality Management, Jaipur
ISO 9000 for Call Centres
Silicon Chip Technologies
Certificate Course in HTML, DHTML, JavaScript and Java
University of Mumbai
Bachelor of Commerce, Financial Management & Accountancy
Ministry of Communication & I.T. Govt. of India
Certified Internal Information Security Auditor BS 7799/ISO17799 (CIISA)
SKILLS
ABOUT KEVIN FERNANDES
Consistent achievement in architecting and executing strategic, innovative operating and technical initiatives over 20 years for Banks and Financial Services Industry; viz.Citibank, eBay, Eduweb Technologies, Reliance Mutual Fund & National Bank of Bahrain. Architected the monetization of ATMs, at the National Bank of Bahrain, Bahrain.Pioneered the introduction of the Reliance Mutual Fund ATM Debit Card, a first for any Mutual Fund Company anywhere in the world. Architected the launch of Alternate Delivery Channels and managed the Alternate Delivery Channels at Reliance Mutual Fund, Mumbai, India.Architected continuous improvement and quality management programs at eBay, India (previously Baazee.com). Results included a 30% increase in daily productivity and 60% increase in customer satisfaction.Increased the Customer Satisfaction Scores at Citibank, Mumbai, India from 67% in 1995 to 76% in 1996, 90% in 1997 in a survey done by Gallup MBA.Specialties: Cross Functional Bridge with Seamless Interaction across Departments,Business Analysis | Online / Alternate / Remote Channels | Online Banking | Process Improvement & Automation | Project Management, Strategy | Business Management | Customer Service.Key Strengths:Trusted Business Partner | Operations Leadership | Employee Engagement | Team Building | Change Management | Human Resources | Performance Management | Process Improvement | Communication | Management | Customer Service | Staff Management | Employee Relations | Internal Investigations
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