Kevin Elzer

Technology Services Leader

Role: Lead Systems Operations Engineer at Wells Fargo
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Kevin Elzer

Technology Services Leader with demonstrated ability to optimize IT Service Management processes and deliver outstanding service experiences for large-scale global organizations. Leverages expertise in process engineering, project management, and problem resolution, along with ITIL expertise, to drive organizational and technological transformation through innovative solutions. Combines financial acumen with a results-oriented approach to achieve measurable improvements and sustainable success.

Experience

Lead Systems Operations Engineer
Wells Fargo
Sep 2020 — Present · Charlotte, NC, US
Lead a global IT Service Management (ITSM) team of 17 analysts, providing seamless support to Commercial Corporate Investment Bank Technology (CCIBT) users• Drive workflow optimization, achieving measurable improvements in process efficiency, compliance, and control• Architect integrations between software development tools and ServiceNow workflows, streamlining development and operational processes• Cultivate cross-functional collaboration to refine processes, to enhance user experience and improve operational alignment• Manage high-priority crisis resolutions, partnering with executives to ensure swift and effective remedial actions• Directed the successful migration from legacy ITSM system to ServiceNow, ensuring a seamless transition with zero disruption to operations

Education

Purdue University Daniels School of Business
Bachelor of Science (B.S.), Accounting, Industrial Mgmt/Computer Science Minor
1985 — 1990

Skills

Itil V3 Foundations Certified
Operations Management
System Deployment
Servers
Itil
Analysis
Process Control
Requirements Analysis
IT Infrastructure Operations
Senior Stakeholder Management
Pmo
Leadership
Internal Controls
IT Management
Accounting
Vendor Management
Sdlc
Forecasting
Technical Support
Business Analysis
Global Delivery
Financial Analysis
Product Management
Change Management
Management
Operational Risk Management
IT Infrastructure Management
Software Development Life Cycle (Sdlc)
Testing
Continuous Process Improvement
Integration
Risk Management
Project Management
Governance
Business Process Improvement
Budgets
Budget Process
Trend Analysis
IT Strategy
Change Control

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.