Kevin Eller

Senior Digital Program Manager - Corporate Citizenship & Communications @TELUS

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Senior Digital Program Manager - Corporate Citizenship & Communications @TELUS

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Toronto, ON, CA

Part of a high-performing team responsible for leading digital transformation, technical enablement, and platform governance across TELUS’ Corporate Citizenship & Communications department and affiliated business units- Developed, gained alignment for, and launched the Digital Centre of Excellence (DCoE) in June 2023 to centralize technical expertise and streamline digital support across Corporate Citizenship & Communications. Since launch, request volume has grown by 130%, with the DCoE now handling 500+ requests annually across five business units- Led the AI-driven overhaul and redevelopment of TELUS’ intranet platform, Habitat, acting as Project Manager through an eight-month program that delivered a complete redesign of the user interface followed by the launch of a generative AI Copilot. This initiative is projected to deliver over $10 million in annual operational efficiencies through automation and knowledge access- Directed the technical enablement and implementation of Workvivo by Zoom, TELUS’ new enterprise engagement platform serving team members across TELUS, TELUS Health, and TELUS Agriculture & Consumer Goods.

EDUCATION

2003 — 2005

CEGEP - John Abbott College

Creative Arts, Literature and Languages

2005 — 2010

Carleton University

English Literature

SKILLS

Customer RetentionCustomer ServiceLeadershipSocial Media MarketingCorporate CommunicationsMarketingAccount ManagementStrategyManagementProject PlanningSocial MediaNew MediaEvent ManagementEfficiencyCustomer Experience

ABOUT KEVIN ELLER

I am an experienced marketing manager with strong operational and project management skills, eager to leverage my expertise to contribute to team and company success.My experience working for some of Canada’s largest Telecommunications companies as well as boutique start-ups has afforded me the unique ability to understand how to realize results in small organizations and large corporations alike. I am very comfortable working with various teams and stakeholders to execute projects and strategies, relying on effective communication for optimal alignment.I have a proven track record and diverse skillset. My approach to all projects is founded on organization and critical thinking, ultimately allowing me to quickly and efficiently understand a scope of work, plan and adapt to optimize project outcomes.Let\'s connect and chat about potential opportunities at k••••@eller.caSpecialties: Project ManagementRetail & Call Centre OperationsCustomer ExperienceCustomer LifecycleCampaign ManagementChange ManagementStrong Organizational & Delegation SkillsStrong Business AcumenOutside The Box ThinkerRelationship Builder

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Kevin Eller — Senior Digital Program Manager - Corporate Citizenship & Communications at TELUS in Toronto, ON, CA | Unifers