Kevin Diederich Ancheyta

IT Support Specialist Ii @(ISSA) International Sports Sciences Association

IT Support: Serve as the first point of contact for IT issues, troubleshooting software, hardware, and networking problems. Point of Escalation for complex issues as needed.User Onboarding and Offboarding: Manage user accounts and profiles through Azure active directory and Google Workspaces, including email setup, software access, and hardware provisioning for new hires. Handle offboarding processes to revoke access and recover company hardware. IT Inventory Management: Oversee IT assets such as hardware and software licenses. Perform regular audits, manage equipment allocation and recovery, and coordinate hardware disposal.User Access Management: Control user access to systems, applications, and data by creating, modifying, and revoking user accounts and permissions according to organizational roles and policies.Project Management: Initiated, coordinated and led projects to further improve call experience for agents.Azure: Assisted in deployment efforts of Virtual Machines, helped support and test Virtual Machines, assisted in troubleshooting group membership and role issues related to Azure Virtual Machines, utilized existing Azure Storage to locate and provide call recordings for management. Security & Compliance: Adhered to existing guidelines established by management and documented processes, and utilized risk management when granting access, such as verifying approvals and requesting business justification. PowerShell: Utilized scripts for onboarding and developed personal scripts to assist in group membership management.