Kevin Daughtrey
- Role
- SVP & Director Customer Contact Center Operations at First Citizens Bank
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Kevin Daughtrey
Decisive, results driven leader with expertise in consumer and B2B contact center…
Experience
SVP & Director Customer Contact Center Operations
Dec 2020 — Present
Skills
- Training
- Business Analysis
- Crm
- Analytics
- Analysis
- Risk Management
- Teamwork
- Customer Satisfaction
- Customer Retention
- Account Management
- Team Leadership
- Business Planning
- Process Improvement
- Strategy
- Call Centers
- Call Center
- Human Resources
- Process Engineering
- Vendor Management
- Customer Service
- Business Process Improvement
- Outsourcing
- Forecasting
- Business Development
- Sales
- Program Management
- Data Analysis
- Time Management
- Credit Cards
- Budgets
- Coaching
- Strategic Planning
- Cross-Functional Team Leadership
- Performance Management
- Change Management
- Team Building
- Customer Experience
- Management
- Operations Management
- Credit
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