Kevin Cross
Regional Director of Operations @Mission Bbq
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WORK HISTORY
Regional Director of Operations @Mission Bbq
Increase sales and profitability in 20 locations across Delaware, Pennsylvania, New Jersey, New York, and Connecticut.• Lead a team of 8 Area Directors of Operations and 20 General Managers to sustain growth and development in Northeast.• Direct and manage workforce of staff, with annual sales growth exceeding 12% due to effective selection, training, and management processes.• Maximize revenue and profit margins by cultivating connections in target markets, hiring local heroes, adapting sales strategies to individual clients, and providing first-rate business operations and customer service.• Implement strong employee education and development programs, serve freshly prepared, never frozen food, and uphold the company\'s mission of \"People First, People Focused\" through personal and professional development and mentorship. • Develop and operate all aspects of new site selection, LOI, and lease negotiations, including attorney collaboration, construction/buildout, hiring/training, and opening new sites by developing highly skilled leadership teams.
EDUCATION
Adelphi University
BA in Biology
SKILLS
ABOUT KEVIN CROSS
I am an award-winning and results-driven Operations Executive with a proven track record of increasing revenue and profit while decreasing expenses and enhancing performance and efficiency. I am a persuasive communicator who works closely with upper management and other team members to steer strategic planning, ensure the timely completion of key initiatives, and support the company\'s long-term growth objectives. My ability to think analytically and critically has helped me boost performance by developing a comprehensive understanding of the market and delivering outstanding service to customers.\"A Servant Heart\'s Leader delivering a world-class customer service culture marked by development, strong morale, and inclusiveness.\"
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