Kevin Chappelle
ServiceNow Business Analyst |ServiceNow Certified System Administrator |Certified SAFe® 6 Practitioner |Public Speaker |Solution Driven Mindset
- Role
- Business Analyst at Ondaro
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Kevin Chappelle
As a ServiceNow Business Analyst with a proven track record of enhancing business…
Experience
Business Analyst
Oct 2024 — Present · US
Current Role – ServiceNow Business Analyst-Partners with scrum masters, Product Owners, Developers, PE Teams, and SMEs, actively contributing in daily Scrum meetings to support agile delivery-Conducts system testing, defect analysis, and smoke testing, ensuring applications meet quality standards aiming to improve defect detection before UAT-Streamlines defect resolution by providing clear, detailed documentation with supporting evidence, aiming to reduce turnaround time for developers-Collaborates with clients and development teams to gather, evaluate, and refine requirements, increasing stakeholder satisfaction and reducing rework-Assists with training materials and end-user documentation that improved adoption rates and decreased support tickets-Coordinate with peers and SMEs to deliver technology solutions on time.
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