Kevin Alkire

About Kevin Alkire

DISCLAIMER: all statements made on LinkedIn are my own and do not represent the position of Salesforce or any organization with which I am affiliated.I’m a 9x Salesforce-certified Solution Architect and Business Systems Leader with over 18 years of experience in CRM transformation, sales operations, and business analysis. I specialize in architecting secure, scalable Salesforce solutions for Financial Services and high-growth SaaS organizations.Whether it’s migrating $1B+ organizations to Salesforce, standing up CPQ for complex quoting workflows, or launching Service Cloud with AI-powered deflection and Slack integration—I drive cross-functional success from discovery to UAT and adoption.Clients and colleagues value my ability to simplify complex processes, reduce operational overhead, and turn Salesforce into a strategic asset. I\'m equally comfortable leading pre-sales solutioning, owning delivery as a hands-on architect, or training end users for success.Salesforce Clouds: Sales, Service, Data, CPQ Revenue, ExperienceCertifications: Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant, Administrator, Business Analyst, CPQ Specialist, Platform App Builder, Agentforce Specialist, Scrum MasterSpecialties: CRM Architecture, Pre-Sales Support, UAT, Agile SDLC, AppExchange Integration, Data Modeling, Slack & Marketing IntegrationClearance: U.S. Citizen — Eligible for DoD/Public Sector workLet’s connect if you\'re building something bold with Salesforce.TECHNICAL SKILLSSalesforce (Sales Cloud, Service Cloud, Data Cloud, CPQ / Revenue Cloud, Experience Cloud)| Jira | LucidChart | Tableau | SQL | Slack Integrations | SugarCRM | AirTable | HubSpot | AppExchange Products (Conga, DocuSign, ZoomInfo)| Google Suite | MS Excel | PowerPoint | Confluence | Agile | SDLC | Data Modeling | UAT | Technical DocumentationKEYWORDSSalesforce Solution Architect, Senior Salesforce Consultant, Salesforce Consultant, Financial Services Cloud, Salesforce CPQ, Sales Cloud, Service Cloud, Experience Cloud, Salesforce Architect, Salesforce Business Analyst, Salesforce Pre-Sales, Salesforce Financial Services, Technical Solution Design, UAT, SDLC, Agile, CRM Migration, AppExchange, Data Modeling, RFP Support, Omni-Channel Routing, Digital Experience, Jira, Tableau, SQL, Certified Salesforce Administrator, Certified CPQ Specialist, 5x Salesforce Certified, Slack Integration, Business Process Optimization

Experience

1. Customer Success Manager, Core Clouds

   Salesforce

   Sep 2025 — Present · Seattle, WA, US

   Strategic advisor and internal advocate for a portfolio of enterprise accounts spanning healthcare staffing, cybersecurity, home services, and facilities management, including large enterprises generating over $1B in annual revenue.Key accomplishments:Competitive retention: Identified a native Salesforce architectural path using Business Rules Engine during an active competitive evaluation, engaging Principal Enterprise and Technical Architects to validate the approach and secure the renewal.Platform enforcement advocacy: Secured a 60-day MFA enforcement delay across Production and Sandbox for a customer, then guided them through full compliance configuration, saving 5+ hours of customer effort and resolving in ~19 days vs. 60+ days through Standard Success.Proactive end-of-service protection: Coordinated with Salesforce product and engineering teams to tie an end-of-service extension directly to a confirmed defect fix, protecting a customer from disruption caused by an open product bug.Agentforce go-live support: Escalated a critical Sev1 production issue blocking a customer\'s Lead Nurturing Agent launch, mobilizing the right technical resources in real time to ensure a successful go-live.ROI framework development: Built a structured framework with a customer\'s internal team to define, benchmark, and track business value derived from their Salesforce investment, in direct response to an executive request.Field Service optimization: Facilitated an Expert Coaching engagement addressing complex FSL requirements including technician Work Order visibility, cross-sell integration, and automated maintenance scheduling.Security posture improvement: Coordinated a Security Health Review for a large enterprise customer, briefing executive stakeholders including the customer\'s CISO on prioritized remediation actions.

Education

• Udemy Alumni

  SQL Masterclass, Data Modeling/Warehousing and Database Administration

• Coursera

  Statistical Modeling

  2015

• Wall Street Prep

  Financial Modeling

  2015

• Proyecto Linguistico Quetzalteco de Espanol

  Conversational Spanish, Spanish

  2010 — 2010

• University of Vermont

  Cum Laude, Bachelor of Science, Environmental Studies

  2005 — 2007

• North Seattle College

  Associate in Arts, Earth Sciences, Economics

  2002 — 2005

• General Assembly

  SQL Bootcamp, SQL

  2021 — 2021

Skills

• Sustainable Design
• Lead Generation
• Customer Acquisition
• Email Infrastructure
• Property Management
• Private Equity
• Strategic Planning
• Yardi
• Property
• Management
• Outside Sales
• Real Estate Transactions
• Construction Management
• At-Risk Populations
• Salesforce.com
• Personnel Management
• Inside Sales
• Commercial Real Estate
• Real Estate Development
• Corporate Finance
• Spanish
• Project Management
• Business Planning
• Budgets
• Finance
• Sales Process
• Sales
• Leadership
• Stormwater Management
• Email
• E-Commerce
• Underwriting
• Customer Retention
• Customer Service
• Negotiation
• Market Analysis
• Email Marketing
• Leases
• Crm
• Real Estate