Kevin Agbedi

Operations Specialist @Navy Mutual Aid Association

Arlington, VA, US

As a Operations Specialist at Navy Mutual, I apply my expertise in policy administration systems, operational troubleshooting, and data management to drive efficiency and enhance member experiences. I oversee the processing of policy changes, payment failures, and COLA increases, using Salesforce and Excel to track, analyze, and resolve system-related issues. I collaborate cross-functionally to improve workflows, manage reconciliation processes, and ensure timely premium and loan payments. Additionally, I work closely with the accounting team to address uncashed checks and unclaimed property, while maintaining a deep understanding of Navy Mutual’s products and services. My role focuses on process optimization, leveraging Salesforce for CRM and Excel for data analysis to support business objectives, ensure compliance, and enhance operational capabilities.