Kevin Williams
Service Provider Asset Manager
- Role
- Client Operations Delivery Analyst (Senior Hardware & Software Asset Manager) at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Kevin Williams
Results-driven Asset Manager with a decade of extensive IT expertise in voice and data communications, application development, and software testing. Proven track record as a hands-on technical analyst, adept at cost analysis, data analytics, and providing implementation and post-implementation support. Demonstrated success in delivering impactful outcomes.
Experience
Client Operations Delivery Analyst (Senior Hardware & Software Asset Manager)
Oct 2020 — Present · Raleigh-Durham-Chapel Hill, NC, US
Perform and implement a discovery process on all software and hardware assets purchased, deployed and installed across the 25 business units within the Telus Corporation network. Establish a validation process with the customer to agree on the ownership and use of the discovered assets.• Establish view of custom installed base, analyze existing assets and manage contracts for renewal readiness.• Identify uncovered assets to expand services coverage and reduce support risks.• Provide insights to support customer reconciliation, contract consolidation and validate software and service enterprise agreements.• Coordinate and assist the customer with their \"Smart Account\" strategy to organize licenses, devices, and specific license agreements based on business needs.• Prepare Installed Base reports, lead frequent customer calls, participate in monthly and quarterly business reviews with Renewal Manager, Account Team, Customer Success Executive for up-sell and cross-sell opportunities.
Education
St. Benedict's Prep School
High School Diploma
1992 — 1997
North Carolina Central University
Master of Library & Information Science - MLIS, Information Science/Studies
North Carolina Central University
Bachelor's degree, Computer Science
North Carolina Central University
Computer Science, Computer Science
1999 — 2003
North Carolina Central University
Master's degree, Computer and Information Sciences and Support Services
North Carolina Central University
Master's, Information Science
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