Kevin Y.
Ops Services Manager, Emea @Starbucks
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WORK HISTORY
Ops Services Manager, Emea @Starbucks
London, GB
As a Manager of Ops Services in Starbucks EMEA, I am in service to the partners (employees) who serve millions of customers every day. Collaborate across functions, I provide operational expertise and consultation while balancing the needs of partners, customers and the business.Leading as the SME in Productivity, Workforce Management and Operational Excellence, I am overseeing the operational aspects of brand expansion, setting a record of 500 net new store openings in 2023.I develop, implement and sustain the Metro Bar programs in 2023. The accomplishment led to a 20% reduction in operational costs and a 20% boost in productivity.My day-to-day are divided into 5 dimensions:• Build trusted relationships and collaborates with cross-functional teams.• Develop, implement and sustain of meaningful projects and programs.• Lead market-level planning cycles to ensure successful execution of plans and the advancement of market priorities. Identifies risks and opportunities to market leadership.• Communicate relevant and timely information to diverse audiences.• Maintain expert knowledge of store operations, standard and practices.
EDUCATION
University of Greenwich
Master of Science - MSc
University of Greenwich
Bachelor of Science - BSc (Hons)
ABOUT KEVIN Y.
I have a knack for finding the simplest solution to complex problems; keep it stupidly simple. Armed with a master’s degree in Int’l Banking and Finance and over 10 years of experience in the field, I dove headfirst into the world of operations, excited by the endless opportunities to improve, streamline, and innovate standards and processes within the four walls of over Starbucks stores within the EMEA region. My journey into the central operations starts with the Starbucks UK market where I was tasked to develop a new point of sales system that unlocks the digital capability. The accomplishment has led to a 35% reduction in operational costs and 20% uplifting in customer survey with reduced complexity for both customers and partners (employees). This is now being adapted as a strategic solution globally. As a Manager of Ops Services in Starbucks EMEA, I am in service to the partners who serve millions of customers every day. Leading as the SME in Productivity, Workforce Management and Operational Excellence, I am overseeing the operational aspects of brand expansion, setting a record of 500 net new store openings in 2023.When I am not immersed in optimizing operations, you will find me volunteering at the animal shelters or planning my next holiday adventure. I love animals and find spending time with them give me the inner peace, help me stay grounded and refreshed, ultimately making me a better leader at work. If you need advice on streaming processes, driving productivity, or just want to have a chat about simplification, feel free to get in touch.Skills: Project Management, Strategic Planning, Cross-functional Team Leadership, Change Management, Continuous Improvement, Process Optimization.
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