Kevin Wright

Head of Commercial Projects @Natural History Museum

Royal Leamington Spa, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Head of Commercial Projects @Natural History Museum

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London, GB

Champion the strategic development and optimisation of technology in the commercial team, including ticketing and ecommerce. • Drive growth in self-generated income through improved visitor engagement and customer service/UX. • Identify and assess new business development opportunities delivering clear-sighted, data-driven business cases. • Project manage agreed new initiatives and change programmes.

EDUCATION

N/A

University of Leicester

Master of Arts - MA, Victorian Studies

N/A

University of Leicester

Bachelor of Arts - BA, English Language and Literature, General

ABOUT KEVIN WRIGHT

An experienced, delivery-focused professional specialising in strategy development and implementation, with a particular emphasis on commercial operations. Able to balance the challenge of managing multiple diverse projects and deadlines against the need to deliver operationally. Setting high standards and leading teams by example, encouraging an open, respectful working environment with clear communication and clarity of purpose. Key Skills • Strategy development and implementation: extensive experience in developing and delivering business strategies, using data to make informed decisions and with operational expertise to ensure successful implementation. Devised and led on new business initiatives that have delivered over £10m of revenue. • Income generation: Extensive experience across a range of commercial operations including retail, catering, publishing and licensing, directly responsible for annual turnover of £3m+ and with a track record of delivering sustainable and long-term profitability. • Leadership: Several years’ experience of management across a range of functions, including leading one of the front-facing teams in a world-renowned visitor attraction with c.1m visitors per year, requiring the highest standards of customer care. • Project management: including retail product development, improvements to visitor services, online UX development and management of high-profile publishing projects, with a reputation for delivery on time and on budget. Experience of working on capital projects both large and small, from whole site redevelopments to trading unit refits. • Budgeting: experience of budget writing and management across a range of different business models as well as researching and developing detailed business cases for new activities. • Collaboration: skilled at building close and productive relationships with colleagues and stakeholders at all levels. Solution-focused negotiator, with the tact and diplomacy to steer initiatives through organisations with diverse priorities. Adept at ensuring that public and commercial activities complement the values of an internationally recognised brand.• Communication: an effective communicator, able to tailor the message to the audience to achieve clarity and impact.

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