Kevin Wright

About Kevin Wright

As an award-winning program and project management leader, I bring two decades of cross-functional experience spanning 17 business segments in 14 diverse cultural climates. My career has been defined by a commitment to operational excellence, strategic execution, and leadership development, delivering impactful solutions that drive efficiency, enhance productivity, and optimize costs.At T-Mobile, I have led enterprise-wide initiatives, most recently as a Senior Resolution Excellence Manager for National Care, overseeing leadership onboarding and continuous education for 32 international call centers with employees. I developed a streamlined project management model that improved frontline support, redefined development programs, and successfully advocated for a 300% workforce expansion. Additionally, as a Business Operations Manager for Messaging, I played a key role in leading a team that delivered record-breaking productivity, revenue, and efficiency, generating $100M in annual net profit, resulting in T-Mobile first JD Powers win for the messaging experience.Beyond operational impact, my leadership has been instrumental in fostering talent growth and business transformation. I was selected as the first Social Media Care Learning & Development Manager in T-Mobile’s history, where I built the foundation for nationwide training programs that later became the blueprint for company-wide virtual learning during COVID. My leadership in retail and customer experience strategy contributed to historic KPI growth and first-time national performance ranking of #1. Throughout my career, I have overseen critical business launches, risk mitigation strategies, and executive stakeholder engagement, ensuring seamless project execution.I take pride in being recognized as a Peak Award recipient, T-Mobile’s highest honor, and a multiple-time nominee. My career is built on a passion for innovation, cross-functional collaboration, and a results-driven mindset that turns challenges into opportunities. I look forward to the opportunity to bring my expertise and leadership to your team.

Experience

1. Principal Implementation Program Manager

   T-Mobile

   May 2025 — Present · Dallas-Fort Worth, TX, US

   Directs all aspects of client onboarding from Discovery through transition to Lifecycle Support for large, complex Enterprise, Strategic, and Public Sector accounts. Drives 100% customer satisfaction and supports strategic growth across T-Mobile for Business segments as a key customer-facing leader. Oversees full contract implementation by identifying deliverables, process owners, and partners—ensuring timely, accurate execution of Master Service Agreements within scope and budget.Key Responsibilities:Engages in sales cycles, including discovery, strategy, and RFP responses. Manages cross-functional deliverables, product capability tests, finalist presentations, and stakeholder communications.Leads cross-functional teams across Sales, Operations, Care, Product, and Tech to deliver high-quality onboarding outcomes on time and within budget.Serves as primary communicator from Discovery through transition, providing project plans, executive briefings, health updates, risk mitigation strategies, and installation projections.Defines onboarding scope and manages the project plan, mitigating scope creep and influencing stakeholders to align with key milestones and success measures.Identifies and aligns internal and external project teams to ensure coordination with onboarding timelines and quality checkpoints.Clearly communicates risks and solutions in both technical and business terms to senior and executive leadership.Develops tailored Implementation and Lifecycle Support models by collaborating across Sales, Care, Ops, Engineering, Product, Vendor Management, and other workgroups.Establishes work plans, resource estimates, and tracking tools to report progress against onboarding and program goals.

Education

• Project Management Institute

  Certification Candidate, Project Management Professionals

• Ashford University

  Bachelor's degree, Human Resources Management and Services

  2019 — 2021

• Harvard Business School

  Certificate, Extraordinary Leaders Series

• Saint Augustine’s University

  Business Administration and Management, General

  2003 — 2005

Skills

• Wireless
• Direct Sales
• Telecommunications
• Customer Satisfaction
• Sales Operations
• Retail
• Customer Retention
• Sales
• Solution Selling
• Managed Services
• Sales Management
• Mobile Devices
• Cellular Communications
• Account Management
• Call Centers
• Customer Experience
• Team Leadership
• Lte
• Quotas
• Mobile Technology
• Team Building
• 4g
• Staff Management
• Staff Training
• New Store Openings