Kevin White

About Kevin White

Quality driven, customer-focused, mobility manager with over 16 years’ experience across…

Experience

1. IT Manager, Mobility & User Access Management

   Smith Nephew

   May 2015 — Present · Memphis, TN, US

   Currently managing global mobility accounts spanning 35 countries, more than devices, and over $7M in annual spend. Major responsibilities include procurement and provisioning, administration of the MMS Mobile Portal, auditing, management of the mobile helpdesk, and leading the user access management team. Helped drive down mobility costs across several contract renegotiations and implementations. Current staff includes one direct report, and a matrix organization varying from 15-20 contractors supporting access management activities. Helping to develop current direct report with weekly one-on-one meetings, assigning her as the lead of special projects, as well as both mid and full-year performance reviews. Successfully implemented Microsoft Intune as the mobile device management solution across over employees and contractors, securing the mobile environment. Strategically focused on maintaining high customer satisfaction results across mobility and user access management issues. Focused on improving processes and procedures by meeting regularly with key business stakeholders, and leading the implementation of recommended changes. Currently assisting with IT Transformation activities to reduce costs to the organization.

Education

• SUNY Geneseo

  BA

  1999 — 2003

Skills

• Mobile Devices
• Team Leadership
• Sales Operations
• Customer Retention
• Customer Service
• Coaching
• Leadership
• Telecommunications
• Direct Sales
• Wireless
• Retail
• Account Management
• Customer Satisfaction
• Management
• Sales Management
• Sales
• Solution Selling
• Vendor Management
• Customer Experience
• Selling
• Sales Process