Kevin Wheeler
Looking for roles in Desktop Support, Project Management, and Cyber Security Entry-Level
- Role
- IT Help Desk at Electrolux Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kevin Wheeler
Cyber Security Analyst skilled in Kali Linux, Metasploit, Splunk, and Burp Suite, and…
Experience
IT Help Desk
Mar 2022 — Present · Charlotte, NC, US
Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant and available resources•Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools•Escalate unresolved issues to management•Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to IT Management in a timely manner•Assist in development and implementation of policies and procedures for Help Desk operating environment•Demonstrate continuous effort to improve operations, decrease turnaround times and streamline processes to provide quality business service
Education
UNC Charlotte School of Professional Studies
Certificate of Completion, Cyber Security
University of North Carolina at Chapel Hill
Bachelor of Arts (B.A.), Interpersonal/Organizational Communications
1994 — 1998
UNC Charlotte School of Professional Studies
Professional in Human Resources, Human Services, General
2016 — 2017
The University of North Carolina at Chapel Hill
Bachelor of Arts (B.A.), Psychology
1994 — 1998
Skills
- Event Management
- Teamwork
- Customer Service
- Leadership
- Microsoft Office
- Sales
- Sales Management
- Community Outreach
- Human Resources
- Nonprofits
- Recruiting
- Program Management
- Time Management
- Account Management
- Customer Satisfaction
- Retail
- Inventory Management
- Nonprofit Organizations
- Social Media
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