Kevin Thomas
Product Support Manager | Implementation Consultant | SaaS Products | Project Management | Technology
- Role
- Project Manager at Kaleris
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Kevin Thomas
I am an Implementation Consultant / Product Support Manager with over 20 years of…
Experience
Project Manager
Nov 2020 — Present · Irving, TX, US
SaaS Implementation and Integration Mastery- Successfully managed implementation projects for SaaS products across 70+ client locations, collaborating with IT teams and ensuring seamless integration.Strategic Positioning and Operational Efficiency- Positioned the company’s SaaS product as the leading software in the rail industry. Restructured service desk, achieving brand loyalty and client growth of nearly 75%. Led multiple implementation projects, authored user guides, and facilitated strategic planning.Software Upgrade Leadership and Helpdesk Excellence- Led 100+ customers through the migration of an enhanced software upgrade, ensuring application functionality. Developed training programs, resulting in an increased first-call resolution rate and reduced abandoned calls. Managed a high-volume service department, providing leadership and resolving technical escalations.
Education
Remington College-Dallas Campus
Associate's degree, Computer Technology/Computer Systems Technology
1999 — 2001
University of North Texas
Bachelor of Science (BS), Computer/Information Technology Administration and Management
2000 — 2003
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