Kevin Tagatz
Support Manager @Agentdealer
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WORK HISTORY
Support Manager @Agentdealer
Lead and mentor a team of support professionals, providing technical guidance, coaching, and escalation support• Monitor and manage case volume and escalations to ensure timely resolution and high customer satisfaction• Enhance Salesforce Service Cloud through Flow-driven automation, reporting, and process optimization• Act as an escalation point for complex customer issues, delivering clear communication and effective resolutions• Collaborate cross-functionally with internal teams to improve support operations and streamline interdepartment workflows• Design and maintain business processes for case escalations and cross-team coordination• Onboard and train new support team members to ensure consistent service standards and platform knowledge• Lead initiatives to migrate legacy Workflow Rules and Process Builder automations to Salesforce Flow• Build and maintain automation to improve the accuracy and visibility of case KPIs, enabling data-driven decision-making
EDUCATION
Trailhead by Salesforce
Salesforce Administrator
Madison Area Technical College
Automotive Technician, Automobile/Automotive Mechanics Technology/Technician
ABOUT KEVIN TAGATZ
I like fixing things! Whether it’s a manual process that could be automated, a confusing workflow, or anything that doesn’t work, that\'s where the fun starts.I’m the kind of person who keeps working a problem in my head long after I’ve stepped away from the desk. Solving and improving things is just part of who I am. I also spread that passion as I mentor new Salesforce professionals through the Talent Stacker mentorship program, helping them build real-world skills and confidence.Outside of Salesforce I enjoy spending time with my family, working out, and playing chess. 2026 goal is to reach elo in rapid chess!
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