Kevin S.

Hospitality Manager - Beverage Division (Non-executive) @Mercure Hotels

Hagen, DE

Key Responsibilities- Managing daily operations in the division including inventory control with focus on increasing sales revenue and profit margins- Ensuring exceptionally high levels of operational efficiency by ~72%- Managing budgets, monitoring financial performance, and implementing cost-saving initiatives to enhance overall profitability- Assisting in designing and executing customer engagement strategies in order to improve customer satisfaction- Ensuring adherence to HACCP standards to maintain a spotless inspection record- Participating in special events to boost sales and revenue of the division during event periods- Assisting in implementing comprehensive training programs for new hires and ongoing stuff development, fostering a culture of continuous improvement, high performance, cross-team collaboration, openness and innovation- Upselling new beverages and leading division innovations to increase customer interest and business repeat.