Kevin Sequeira
Associate manager Contact Centre Operations
- Role
- Contact Center Associate Manager at Accenture
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Kevin Sequeira
Service delivery manager > 18 years of experience in operations and shared…
Experience
Contact Center Associate Manager
Apr 2022 — Present · IN
Strategic Professional with over 18+ years of overall experience, comprising 6 years of experience in Operations management, Organizational Development, Employee Engagement Activities & Workforce Management Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Excellent communication & interpersonal skills which provide a foundation to effectively network, collaborate and maintain positive partnerships Possess comprehensive understanding of Telecom business with a good exposure daily customer service operations & service level standards
Education
st Joseph high school wadala east
Bachelor's degree, ssc
1984 — 1997
Mumbai University Mumbai
Economics, arts
1997 — 2003
Skills
- Revenue Assurance
- Vendor Management
- Telecommunications Billing
- Billing Systems
- Roaming
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