Kevin Seche

About Kevin Seche

Great ideas are only as good as their execution. Connecting the Dots: I act as…

Experience

1. Jr Project Manager, Operations Associate, and Communications

   Glasco

   Nov 2024 — Present

   Providing Operational and Project support, Process development, and the development of Standard Operating Procedures across multiple business functions, including Client Services, Communications, Marketing, and Finance. • Created standardized project documentation templates to ensure consistency and prevent omissions across key deliverables.• Used Agile methodologies to lead a website improvement project aimed at enhancing customer experience by 45 percent. • Used Agile/Kanban methodologies on various projects.• Spearheaded the development of an improved Customer Journey Process project to support an approximate revenue of • Identified the need for a business support role: Created and implemented the onboarding process for new team members.• Created a system to track work progress, ensuring work is understood and completed in a timely fashion.• Defined roles, responsibilities, scope of work, and relevant KPI’s for the role. • Identified and eliminated underused and underperforming technology, saving $1,200 annually. • Negotiated software upgrades, resulting in annual savings.• Optimized tech stack features to ensure an additional 15% was accurately applied to client billing, effectively covering operating expenses & improving cost transparency.• Identified process gaps, developing a streamlined process to ensure all payments were properly accounted for in custom quotes, reducing the risk of leaked revenue by approximately annually.• Point of contact for technical vendors, delivering project updates to stakeholders & promoting best practices to mitigate operational and project risks.• Monitored platforms for compliance changes, best practices, ensuring all cross-functional teams followed relevant changes.

Education

• Empire State University

  Bachelor's degree, Marketing

  2020 — 2022