Kevin Scott
Technical Account Manager, Decibel at Medallia
- Role
- Technical Account Manager at Medallia
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Kevin Scott
Successful professional, experienced in technical customer facing support, utilizing multiple engineering disciplines. Extensive experience in technical account management, development, control and support to individual and C-Level contributors. Comfortable in fast paced, scaling environments. Currently seeking a team environment to provide enterprise level technical support of software implementations, issue resolution and overall support.
Experience
Technical Account Manager
Feb 2021 — Present
Management of Enterprise Level Accounts inclusive of Software Implementation/Deployment, Support, Technical Requests & Issue Resolution- Management/Communication of Timelines, Product Updates & Support Items- Custom JavaScript tagging, CSS & HTML asset utilization- Training customer team members on both Platform & Web Intelligence best practices- Working within a multi-faceted team, communicating customer needs and delivering optimal results.
Education
The Iron Yard
Back End Engineering
2016 — 2016
Zenergy Technologies
Software QA Test Automation
The University of British Columbia
Digital Analytics
UC Irvine
Web Intelligence
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