Kevin S.
SMB Account Manager at EyeMed Vision Care, a Division of Luxottica Retail
- Role
- Smb Account Manager at EyeMed Vision Care
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Kevin S.
Experienced Legal Assistant with a demonstrated history of working in the legal industry.…
Experience
Smb Account Manager
Mar 2016 — Present · Mason, OH, US
Daily consultant for my client book of business, roughly 500 clients from employees, for their member\'s vision benefits• Answer and communicate 75+ emails daily and respond within 24 hours with 100% accuracy from clients and brokers• Effectively resolve client issues quickly and efficiently• Main contact for all inquiries into the client\'s vision benefit questions with knowledge in all internal departments and customers to correctly find solution and answers• Analyze annual utilization of client\'s benefits to present Annual Business Review presentations for relationship building, communication of new changes and products, and strategic adjustments to benefits or pricing to enhance member\'s value• Work with client through the full Request For Proposal process• Negotiate directly with clients or brokers on pricing and contracts• Project Manager on the Process Improvement Committee to successfully identify, test, and implement changes for Account Managers across the company at all levels• Presented the Process Improvement Committee changes to team of 40+ Account Managers• Retained 105% of client book of business for 2017 benefit year• Active Ohio Accident and Health license• Proficient with Salesforce.com
Education
University of Cincinnati
BA
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