Kevin Rudy
Director, Product Support Engineering and Services PMO at Intuitive Surgical
- Role
- Director, Product Support Engineering and Services Pmo at Intuitive
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Kevin Rudy
I\'m a senior engineering and operations leader with experience leading multi-national, diverse teams and projects in Engineering, Project Management, Testing, Supply chain, Process, Design and Systems development. My passion is utilizing data to develop and scale strong teams that can make a difference to customers, deliver results and create great products for our customers as we work together towards a common goal.
Experience
Director, Product Support Engineering and Services Pmo
Jan 2023 — Present · Sunnyvale, CA, US
Lead Product Support Engineering, Service Development engineering, Services PMO, Services Technical Publications and Applications Development teams responsible for Enablement of the Service Organization.* Responsible for: Service PMO priorities, service deliverables & product rollout, supporting from NPD/NPI through End of Life / End of Support.* Lead Tier-3 Technical Escalations functions and deployment of quality actions impacting Robotic systems (CAPAs, Recalls, Quality actions)* Support Compliance audits for entire Global Service organization.Activities include:* Project Management of projects impacting Global Services Organization (Charter, requirements, phase gates, design reviews, cross-functional communication and execution of deliverables.* Manage service deployment strategy of hardware and software deployment to the field.* Definition, validation and maintenance of Field-based tooling, calibration standards, improvements, and tolerance escalations.* Authoring, validating, qualifying, releasing & maintaining technical procedures for Global Services.* Serve as Service Point of Contact During NPD & development focusing on Design For Service* Establish standards for platform reliability during NPI / NPD.* Support clinical lab evaluation, First Human Use testing activities.* Manage Field development of technical content, process validation, and procedures associated with Field-Replaceable Units (FRUs).* Support escalations of technical questions / issues by field service engineering.* Maintain field service engineering software portal* Lead resolution of quality issues affecting the field including audit findings, CAPA, Recall, Tooling Compliance.
Education
San José State University
MSE, Engineering
2008 — 2010
San José State University
Bachelor's degree, Manufacturing Operations
1995 — 2001
San José State University
MBA
2004
Skills
- Product Development
- Organizational Development
- Systems Engineering
- Analysis
- Agile Project Management
- Systems Design
- Integration
- Test Equipment
- Earned Value Management
- Program Management
- Manufacturing
- Space Systems
- Mechanical Engineering
- Research and Development (R&D)
- System Integration Testing
- Process Improvement
- Lean Manufacturing
- Cross-Functional Team Leadership
- Project Management
- Rf
- Satellite
- Engineering Management
- Matlab
- Project Planning
- Supply Chain
- Configuration Management
- Procurement
- Software Documentation
- Root Cause Analysis
- Strategy
- Six Sigma
- Engineering
- Aerospace
- Management
- Team Building
- Spacecraft
- Troubleshooting
- Training
- Testing
- Electronics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.