Kevin Rexford

About Kevin Rexford

Seasoned Technology Professional with a proven, robust track record of success in various…

Experience

1. Sr Support Services Manager

   Cloud Software Group

   Feb 2023 — Present · US

   Senior Support Services/Critical Accounts ManagerFebruary 2023 – Present• Manage critical accounts with a focus on site reliability and problem management, ensuring high levels of customer satisfaction.• Facilitate communication between key customers, sales teams, and management, including C-Suite stakeholders, to update on support services and account status.• Create and present detailed reports on support activities, developing actionable plans to enhance site reliability and resolve issues.• Lead and mentor team members, oversee cross-departmental collaboration, and manage end-to-end customer experiences.• Serve as the primary point of contact during critical situations, handling incident response and maintaining effective communication with customers and internal teams.

Education

• Le Cordon Bleu College of Culinary Arts, Atlanta

  Associate of Arts (A.A.), Restaurant, Culinary, and Catering Management/Manager

  2007 — 2009

• Clark University

  Computer Systems Networking and Telecommunications

  1997 — 1998

• Franklin Pierce University

  Certification, Win2k

  2002 — 2002

Skills

• Salesforce
• Jira
• Netscaler
• Technical Training
• Staff Development
• Windows Xp Pro
• Data Center
• Microsoft Office
• Sales
• Troubleshooting
• Client Relations Skills
• Windows 7
• Software Installation
• Windows 2000
• Learning Management
• Hands-on Training
• E-Learning
• Computer Network Operations
• Mobility Management
• Dhcp
• Microsoft Technologies
• Microsoft Word
• Team Leadership
• Remote Access
• Software Documentation
• Dns
• Integration
• Windows
• Wireless Networking
• Software as a Service (Saas)
• Project Management
• System Deployment
• Performance Management
• Servers
• Crm
• Windows Vista
• Inventory Management
• Vendor Management
• Coaching
• Consulting