Kevin Rachal

Advanced Medical Support Assistant @U.S. Department of Veterans Affairs

Charlotte, NC, US

Oversee administrative and compliance processes to ensure adherence to HIPAA, Joint Commission, and VA regulatory standards.• Review and process confidential medical records, ensuring accuracy, data integrity, and secure handling in accordance with privacy laws.• Collaborate with clinical staff to optimize patient scheduling, provider coordination, and overall operational workflow.• Identify potential compliance gaps and assist in corrective action initiatives to improve policy adherence and service delivery.• Maintain accurate documentation of patient interactions, eligibility verifications, and referrals across multiple medical service lines.• Support auditing and reporting activities, contributing to quality assurance and performance improvement initiatives.• Train and mentor new team members on compliance procedures, ICARE values, and operational best practices.• Serve as a bilingual liaison (English/Spanish) to improve patient communication and enhance cultural inclusivity.

University of Phoenix

Bachelor of Science - BS, Health/Health Care Administration/Management