Kevin Q.

Role: Vice President of Claims and Customer Experience at Mercury Insurance
Location: Orange County, CA, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

Experience

Vice President of Claims and Customer Experience
Mercury Insurance
Oct 2015 — Present
Responsible for California, Nevada and Arizona claims organization with $2 Billion in revenue and more than claims professionals National Customer Experience leader overseeing the call center, billing and policy services team

Contact information

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Work email
•••••@mercuryinsurance.com
Personal email
•••••@•••••.com
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Current company

Mercury Insurance

Insurance · 3.5K employees · Founded 1962 · Brea, California, United States

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We are an award-winning company, and we owe that to our amazing team! We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Mercury was founded in 1961 by George Joseph, Mercury’s Founder and Chairman. Back in the 50s, everyone paid the same rate, regardless of their driving record. Joseph decided he could create a new system by developing an insurance company that used different factors to create fair and equitable rates for a variety of drivers. “We called our company Mercury, because I wanted us to be fast and nimble, just like the Roman God of business and merchants,” says Joseph. “He was also responsible for delivering good news to people on Earth, which is exactly what we do for Mercury customers every day.” We, Mercury Insurance (NYSE-MCY), are a leading independent broker and agency writer of automobile insurance in California and one of the fastest growing automobile insurers in the nation. We were ranked as the fourth largest private passenger automobile insurer in California, with over $4.5 billion in total assets, 4,500 team members, and 8,000 independent agents. We started by providing comprehensive coverage options for auto and expanded our offerings into home, condo, renters, and business insurance, as well as mechanical protection. We operate through a network of local, independent agents in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.

mercuryinsurance.com

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Experience

Vice President of Claims and Customer Experience

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