Kevin Pilgrim
- Role
- Director of IT Operations at First United Bank
- Location
- Sherman, TX, US
- LinkedIn followers
- 500 followers
About Kevin Pilgrim
Provide vision and leadership for developing and implementing information technology…
Experience
Director of IT Operations
Dec 2020 — Present
Directly responsible for scalability as organization grew from $6.8 to $12B in assets. Oversee $14M operational and capital expenditure budget. Serve as a member of the senior leadership team responsible for defining company’s technological priorities and long-term strategy. • Implemented new online/mobile banking, online account opening, customer relationship management and platforms. • Focused on processes, procedures and automation allowing for only 20% growth in staff headcount while the company almost doubled in size. • Increased uptime by decreasing major incidents by 60%, enhancing change control procedures, removing technical debt, and collaborating with third-party vendor/partners. • Enhanced governance by implementing an IT General Controls framework, resulting in a 75% reduction in Audit findings.
Education
Cisco Junior College
Associates of Science, Computer Information Systems
Southeastern Oklahoma State University
Bachelor of Science, Computer Information Systems
1999 — 2001
Merkel High School
High School Diploma
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