Kevin Phillips
Member Support at Tide | Ex- Service Team Analyst at Uber | Ex- Amazon | Ex- Dell
- Role
- Member Support at Tide
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kevin Phillips
Data-driven Operations & Business Analyst with 8+ years of experience across FinTech and global technology organizations (Tide, Uber, Amazon & Dell). Strong expertise in operational analytics, KPI/SLA monitoring, stakeholder reporting, process optimization, and cross-functional collaboration. Skilled in SQL, Advanced Excel, Power BI, JIRA/Confluence, and operational reporting to drive scalable, compliant, and efficient business operations.Today, I combine technical skills with strong analytical thinking to make sense of data, uncover patterns, and create clear, impactful visual stories. I am building a path toward a Data Analyst role by working on real datasets, designing dashboards, automating analysis with Python, and constantly improving my problem-solving approach. My goal is to turn data into insights that support better decisions and create measurable business value. Always learning. Always improving. Always ready for the next challenge.
Experience
Member Support
Jun 2025 — Present · Hyderabad, IN
Monitored daily inbound operational work volumes to identify abnormalities and potential risks impacting SLAs. • Collaborated with cross-functional teams including Financial Crime, KYC, Compliance, and Product to ensure seamless operations. • Reported key performance indicators (KPIs) to support strategic decision-making and enhance customer experience. • Utilized Advanced Excel for data analysis, visualization, and stakeholder reporting, improving operational efficiency.
Education
St. Joseph's Degree & PG College
Bachelor of Science - BS, Mathematics and Computer Science
2012 — 2015
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