Kevin Peters

Technology Consultant I Reshaping Business CX with AI Innovations

Role: Director of Customer Success at CXponent
Location: San Diego, CA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Kevin Peters

Accomplished IT sales professional with exceptional track record in both individual…

Experience

Director of Customer Success
CXponent
Jun 2025 — Present · Chicago, IL, US
CXponent is a technology advisory firm that simplifies complex technology decisions, empowering organizations to achieve their goals with confidence.

Skills

Sponsorship
Customer Service
Event Planning
Sales
Email Marketing
Public Relations
Labor Management
Advertising
Event Management
Strategic Planning
Marketing
Trade Shows
Customer Experience
B2b
Long-Term Customer Relationships

Contact information

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Work email
k••••@cxponent.com
Personal email
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Direct dial
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Current company

CXponent

IT Services and IT Consulting · 21 employees · Founded 2021 · Chicago, Illinois, United States

CXponent is an advisory firm with expertise in all things “as a Service” for Mid-market companies. Our team has advised Customer Support and IT Organizations on $1B+ of spend and implemented over $100M of new SaaS, Infrastructure, and Managed Services. Each of our lead advisors has 15+ years of advisory, transaction, IT Transformation, and operating experience. Service Offerings Research Request: Take advantage of CXponent’s experience and industry knowledge to save yourself and your team time spent researching, sorting and analyzing through similar marketing collateral and contradicting industry research. Business Case Budgeting and Planning: CXponent will prepare a project budget estimate that takes into account the total cost of ownership as well as outline the expected business benefits for upcoming technology investment. Cost Reduction Assessment/Tech Stack Audit: Our team will audit and review the current spend of your tech stack, usually with some focus on a category or function. We will then identify opportunities for optimization and savings. Brokerage Desk: Take advantage of CXponent’s experience and industry knowledge to save yourself and your team time and money when trying to close a deal. Strategic Sourcing (RFP support): With our strategic sourcing services package, you get end-to-end support or you can customize a package that focuses on specific areas of the buying journey. Project Readiness: CXponent, we will do an implementation readiness assessment that will identify risks and blind spots to help you create a plan to deploy successfully. Program Management: With our program management plan, we will partner with you to oversee the management of the deployment plan. Project Mobilization: Leverage CXponent’s experience, market knowledge, and relationships to identify potential risks and opportunities regarding stakeholder expectations, organizational alignment, and timeline to meet executives.

cxponent.com

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About Kevin Peters

Experience

Director of Customer Success

Skills

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