Kevin-Paul Hicks
Director Strategic Accounts @Crisis24
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WORK HISTORY
Director Strategic Accounts @Crisis24
Montrose, MI, US
Strategic Relationship Management: Acting as the primary point of contact for enterprise-level clients, building deep, trust-based relationships with C-suite and VP-level decision-makers.Revenue Growth & Retention: Driving account expansion through upselling, cross-selling, and renewal management.Strategic Account Planning: Creating, implementing, and reviewing comprehensive, long-term account plans tailored to the client\'s business goals.Cross-Functional Leadership: Collaborating with internal product, marketing, engineering, and support teams to ensure, for example, the successful implementation of AI solutions.Negotiation & Advocacy: Handling complex contract negotiations and representing client needs internally to influence product roadmaps.Performance Reporting: Delivering regular business reviews (QBRs) and reporting on ROI, KPIs, and account health to senior leadership
EDUCATION
Army Education Centre Hildesheim West Germany
Associate's degree, History Modern History 1700 -1900 English Language
Wigmore
High School, General Education
RBL Technical College Tidworth
CGLI, City &Guilds London Inst (7261/324) Electronic Servicing & Data Recovery, Micro Comp Install & Maint
Junior Military College
Military Advanced Promotion Certification, Military and Strategic Leadership
ABOUT KEVIN-PAUL HICKS
A culmination of a successful full military career in the British Army and for the most part Army Aviation, enhanced with a broad commercial background in commercial aviation, safety and survival equipment and the security industry with frontline operational experience. Client focused with a personal goal to assist organizations to operate in complex and emerging markets delivering industry leading solutions worldwide to multi-national organizations Specialties• Risk Management Services • Travel Security & Travel Risk Programs• Project Management • Business Development • Technology - Tracking RF, GSM and Satellite, Communications, Software solutions• Training• Maritime, Offshore & Terrestrial Operations
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