Kevin Noall

About Kevin Noall

As a results-driven professional with expertise in technical support, operations management, and aviation, I thrive at the intersection of technology and innovation. My journey spans diverse industries, from providing cutting-edge solutions as a Technical Support Engineer to shaping future aviation leaders as a Certified Flight Instructor (CFI). In my current role, I specialize in diagnosing and resolving complex technical issues, optimizing workflows, and enhancing client satisfaction through innovative solutions. I bring a deep understanding of platforms such as Salesforce, Microsoft SQL Server, and Azure DevOps, ensuring seamless integrations and system reliability. As a Certified Flight Instructor, I prepare cadets for their aviation careers, combining technical precision with mentorship to foster their success. By creating customized lesson plans, I focus on Aeronautical Decision Making (ADM) and Single Pilot Resource Management (SRM), preparing the next generation of aviation professionals to excel in the skies. Beyond my technical and instructional expertise, I have a proven record as a founder and operations manager. Leading my own business, I successfully optimized resource allocation, cultivated strong client relationships, and achieved sustained revenue growth. With a Bachelor\'s degree in Aviation Technology and certifications in Java Backend Engineering, I bring both technical acumen and a hands-on approach to problem-solving. Whether I’m leading cross-functional teams, mentoring aspiring pilots, or driving customer success, I am passionate about delivering excellence, fostering growth, and navigating challenges with a strategic mindset. Let’s connect and explore how my diverse skill set and experience can contribute to your team’s success!

Experience

1. Technical Support Engineer

   Experlogix

   Mar 2022 — Present · South Jordan, UT, US

   Spearheaded the integration of customer databases with Experlogix CPQ software using IIS andMicrosoft SQL Server, enhancing system performance and reliability.• Diagnosed and resolved complex bugs by conducting in-depth analyses using Visual Studio,Virtual Machines, and comprehensive log reviews, improving software functionality.• Streamlined version patch deployments and platform configurations across Salesforce, CRM,Finance and Operations, Cloud Connect, Frame, and BC Online, ensuring seamless updates.• Achieved 100% SLA compliance by implementing efficient ticket resolution processes throughFreshdesk and Azure DevOps, maintaining high customer satisfaction.• Orchestrated high-priority ticket triaging between technical and escalation engineering teams,reducing resolution times and improving team collaboration.• Contributed to knowledge base development by documenting technical solutions and processes,enhancing team efficiency and customer self-service options.• Implemented connections between customer databases and Experlogix CPQ software using IISand Microsoft SQL Server.• Reproduced, debugged, and resolved version bugs using Visual Studio, Virtual Machines, andcomprehensive log analysis.• Deployed version patches and configured target sites across platforms, including Salesforce,CRM, Finance and Operations, Cloud Connect, Frame, and BC Online.• Maintained SLA compliance through effective communication via Freshdesk and Azure DevOps.• Coordinated high-priority ticket triaging between technical and escalation engineering teams toensure resolution efficiency

Education

• Weber State University

  Computer Science

  2014 — 2015

• The Iron Yard

  Java Backend, Core Java, Enterprise, Android, Database

  2016 — 2017

• Utah State University

  Airline/Commercial/Professional Pilot

  2017 — 2021

• Epic Flight Academy

  CFII, Fixed Wing Aviation