Kevin Nanda
Disputes and Credit Representative @CIBC
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WORK HISTORY
Disputes and Credit Representative @CIBC
Resolved credit card fraud cases and disputes from Visa and MasterCard customers in a timely and professional manner. Conducted investigations into customer complaints, analyzed complex financial data, and evaluated credit files to make informed decisions. Processed and supported chargebacks by following in accordance with bank policies and regulations. Collaborated with other departments to resolve disputes and maintain positive customer relationships. Assisted customers with account-related inquiries and provided support to resolve their issues in a timely and efficient manner.
EDUCATION
Canadore College
Post graduate
Niagara College
Post Graduate
Banarasi Das Chandiwala Institute of Hotel Management & Catering Technology
Bachelor's degree
Mata Jai Kaur Public School, delhi
Schooling
ABOUT KEVIN NANDA
Dedicated and customer-focused professional with over three years of diverse experience…
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