Kevin Mingo

Technical Support Specialist @Bloomberg

London, GB

Ensure the availability of the network through timely analysis and resolution of incidents- Troubleshoot incidents on Juniper and Cisco CE routers- L3 Support of Bloomberg terminal software, SFTP, FIX- Ensure efficient communication with clients, understanding their needs and providing adequate solutions- Program-managed fiber leased line implementations across 15+ carriers and 38 countries in EMEA, integrating clients into Bloomberg’s global network- Collaborated with global circuit providers to validate service quality, troubleshoot incidents, and ensure reliable infrastructure delivery- Led capacity forecasting and upgrade programs: analyzed utilization, forecasted traffic growth, and coordinated upgrades to maintain consistent service reliability and QoS- Designed and deployed redundant architectures, reducing outage risks and improving service reliability- Facilitated cross-functional communication with clients and technical teams, aligning business requirements with scalable connectivity solutions.