Kevin McKinley
Sr. Manager, Customer Programs
- Role
- Sr Manager, Customer Programs at Verizon
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
Experience
Sr Manager, Customer Programs
Sep 2024 — Present
Supports Wireless and Wireline account teams for entire Global Enterprise Module (over 10Kaccounts)• Aligns with CAB team members on lead time expectations for deliverables• Provides input and recommendations on overall strategy and customer criteria• Plans and leads CAB debrief calls for respective account teams• Aligns with counterparts across the organization on cross channel/business unit hospitality events• Develops framework for event execution• Secures Leader and account team feedback to•Assembles customer profiles and account briefs for executive leaders who host tier 1 programs
Education
The University of Toledo
Bachelor of Arts (B.A.), Major: Communication, Focus: Public Relations
2007 — 2011
Skills
- Cold Calling
- Customer Experience
- Solution Selling
- Direct Sales
- B2b
- Telecommunications
- Salesforce.com
- Account Management
- Sales Operations
- Customer Retention
- Customer Service
- Time Management
- Microsoft Office
- Sales
- Strategic Communications
- Situational Leadership
- Sales Process
- Customer Satisfaction
- Cellular Communications
- Leadership
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