Kevin McKeel
Operations Manager at Piedmont Service Group
- Role
- Service Operations Manager at Piedmont Service Group
- Location
- New Bern, NC, US
- LinkedIn followers
- 500 followers
About Kevin McKeel
I am an operations and facilities leader with more than 40 years of experience leading…
Experience
Service Operations Manager
Sep 2013 — Present · Greenville, NC, US
Highlights of Performance• Supervision of 20 employees that include 15 HVAC technicians, 3 project technicians and 2 customer service representatives• Brief dual role of Service Manager in the Chesapeake, VA branch consisting of 10 employees• Develop operational budgets and provide budgetary management • Develop and implement technician refresher training• Develop and implement technician score card to evaluate technician performance and aid in the performance review process• Provide safety training to employees as well as provide job and truck inspections with a safety focus• Manage a customer base of >250 customers; Participating in the sales process from original 1st call, survey, pricing and contract startup• Manage the CARE program to improve overall customer service process• Assist customers with problem solving, searching for solutions
Education
Martin Community College
Electrical Installatin and Maintenance
NC State University
Facilities Engineering Management Certificate
NC State University
Energy Management Certificate,
Skills
- Business Process Improvement
- Leadership
- Management
- Contract Negotiation
- Project Management
- Manufacturing
- Customer Service
- Business Development
- Process Improvement
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