Kevin McHenry

About Kevin McHenry

Possible rewritten summary: As a Contract Implementation Specialist at CoreTrust, I leverage my MBA in Logistics and my skills in data analysis and capacity management to guide members through every phase of implementation, ensuring optimal outcomes and customer satisfaction. I orchestrate seamless and timely onboarding experiences, collaborate with cross-functional teams to conduct business reviews, and interact with third-party vendors to provide support and solutions. With a proven track record of working with extreme efficiency across all levels of business operations, I am dedicated to achieving excellence, producing high-quality results, and contributing positively to the field of supply chain management. I bring a wealth of experience from my previous roles as an Associate Account Manager, a Project Manager, and a Procurement/Implementation Specialist at various organizations, where I demonstrated my abilities in operational planning, communications, employee development, and project management. With a strong academic background and a proactive approach, I aim to optimize supply chain processes, enhance operational efficiency, and leave a lasting legacy of innovation and improvement in the supply chain arena.

Experience

1. Contract Implementation Specialist

   CoreTrust

   Apr 2023 — Present

   Gain a comprehensive understanding of members\' business strategies and utilize the established Customer Success approach to guide them through every phase of implementation, focusing on adoption and desired member outcomes • Orchestrated seamless and timely member onboarding experiences, taking charge of customer onboarding, validating member goals, collecting all essential new member documentation, and configuring internal systems for a successful launch. • Skillfully planned and executed business reviews with members, collaborating with cross-functional teams to report performance, provide support for business development activities, and ensure optimal outcomes. • Interacted with third-party vendors as necessary on behalf of customers (members), effectively addressing service quality issues and other concerns to ensure customer satisfaction. • Monitored and analyzed key metrics of member accounts, utilizing data-driven insights to enhance member experience and drive greater value realization.

Education

• Tennessee State University

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• Tennessee State University

  Bachelor's degree, Business Administration and Supply Chain