Kevin McConnell
Implementation Specialist @Onshift
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WORK HISTORY
Implementation Specialist @Onshift
Facilitates pre-sales planning sessions with both client and internal stakeholders to determine scope and understand the objectives and expectations of the customer needs•Build strong relationships with client project stakeholders•Participate and effectively communicate project status in Sponsor and Executive Stakeholder meetings•Ensure Statement of Work is completed and appropriate sign-off has occurred by the customer•Creates detailed project plan and effectively coordinates resources and the activities to the team to meet project milestones•Perform Kickoff call with customer to review project plan, expectations and needed deliverables•Ensure project milestones and dates are on track and communicate any changes timely•Identify risk and engage appropriate internal resources to resolve project and adoption issues and communicate risk to customer project lead•Deliver weekly status report to all project stakeholders internally and externally•Communicates to Customer Success Manager any roadblocks or issues needing executive stakeholder involvement•Conduct discovery meetings with key customer stakeholders to determine functional requirements for the implementation of their the OnShift Schedule Family of products
EDUCATION
Ohio University
Bachelor's Degree
Ohio University
Bachelor's degree, International/Global Studies and History
Twinsburg City School District
High School Diploma
Universitat Autònoma de Barcelona
Study Abroad, International/Global Studies
ABOUT KEVIN MCCONNELL
With over 10 years of professional experience, I specialize in customer engagement, project coordination, and delivering tailored solutions that align with organizational goals. Currently serving as an Implementation Specialist at OnShift, I am committed to building strong client relationships and ensuring seamless project execution. My mission is to empower teams and clients by fostering collaboration and creating impactful outcomes that reflect our shared vision and values. At OnShift, I create detailed project plans, and lead kickoff sessions to align client expectations with actionable deliverables. By collaborating with stakeholders and maintaining clear communication, I ensure projects stay on track while meeting critical milestones. My strengths in troubleshooting and resource coordination enable me to deliver solutions that drive client satisfaction and long-term success.
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