Kevin Mason

Assistant Vice President Pnc Financial Services @PNC

Royal Oak, MI, US

Managing 2 branch locations. Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultive selling with clients that help them achieve financial well being. Accountable for risk management and compliance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with partners. Drives business banking results primarily through business development and community involvement activities. Manages and coaches to the delivery of a positive client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions that improves client financial well-being. Leads effective problem resolution. Connects all of PNC services delivering a seamless customer experience utilizing eco partners.Drives the employee experience. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.Has foundational understanding of balance sheets and income statements.