Kevin Mallins
Vice President, Service Design @Visa
Reading, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2012 — Present
Vice President, Service Design @Visa
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London, GB
Lead a team who design and build services- Over 100 permanent and contractor personnel- Split over three locations- Ability to drive change. Defining, establishing and embedding new functions and procedures into the business to increase business efficiency and increase customer satisfaction.
EDUCATION
N/A
Trinity and All Saints College, Leeds University
Business Studies
SKILLS
Customer Service ManagementChange ManagementPaymentsFinancial ServicesItilProject ManagementCoachingBankingStakeholder ManagementMentoring of StaffPayment Card ProcessingRisk ManagementManagementProcess ImprovementService DesignBusiness AnalysisPayment SystemsInformation ManagementCustomer SatisfactionLeadershipCredit CardsService Delivery Management
ABOUT KEVIN MALLINS
A passionate, resourceful and determined leader with 20 years experience within a…
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