Kevin Lun

Director of Implementation @Nayya

NY, US

Own the vision and strategic direction for the implementation organizationResponsible for the implementation of over 1 million lives on our Nayya platform across 200+ employers, showcasing the ability to manage large-scale, complex projectsMaintain an exceptional Implementation NPS (Net Promoter Score) of 68+ by leading a customer-centric implementation strategy, demonstrating strong client satisfaction and positive outcomesGenerated a 25%+ gain in operational efficiency for our processes through strategic improvements and technology adoption, resulting in faster project completion and reduced costsPartnered with the Director of Customer Success to develop and execute a strategic plan that enhanced platform activation and user engagement, resulting in measurable improvement in KPIsCollaborate with the product and engineering teams to provide crucial feedback from implementations, directly influencing product roadmap decisions and improvementsLead the deployment and support functions; investing in clear and efficient distribution of responsibilities that encourage collaboration and accountability, a high bar for performance, and the best outcomes for our customersLead, mentor, and develop a high-performing team of up to 30+ employees, including full-time FTEs and contractors, fostering a culture of accountability and excellenceEmploy a servant leadership approach to empower the team, providing them with the necessary resources and support to overcome challenges and exceed goals

Seton Hall University

Master of Business Administration - MBA

Virginia Tech

Bachelor of Science - BS