Kevin Lun
Director of Implementation @ Nayya | MBA
- Role
- Director of Implementation at Nayya
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kevin Lun
A 25-year veteran and versatile leader in HR Technology, Global Operations, Strategy, and…
Experience
Director of Implementation
May 2024 — Present · NY, US
Own the vision and strategic direction for the implementation organizationResponsible for the implementation of over 1 million lives on our Nayya platform across 200+ employers, showcasing the ability to manage large-scale, complex projectsMaintain an exceptional Implementation NPS (Net Promoter Score) of 68+ by leading a customer-centric implementation strategy, demonstrating strong client satisfaction and positive outcomesGenerated a 25%+ gain in operational efficiency for our processes through strategic improvements and technology adoption, resulting in faster project completion and reduced costsPartnered with the Director of Customer Success to develop and execute a strategic plan that enhanced platform activation and user engagement, resulting in measurable improvement in KPIsCollaborate with the product and engineering teams to provide crucial feedback from implementations, directly influencing product roadmap decisions and improvementsLead the deployment and support functions; investing in clear and efficient distribution of responsibilities that encourage collaboration and accountability, a high bar for performance, and the best outcomes for our customersLead, mentor, and develop a high-performing team of up to 30+ employees, including full-time FTEs and contractors, fostering a culture of accountability and excellenceEmploy a servant leadership approach to empower the team, providing them with the necessary resources and support to overcome challenges and exceed goals
Education
Seton Hall University
Master of Business Administration - MBA
2003 — 2004
Virginia Tech
Bachelor of Science - BS
1995 — 1999
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