Kevin Lee
Healthcare Customer Service Representative at TTEC
- Role
- Healthcare Customer Service Representative at Ttec
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kevin Lee
Tenacious, action-oriented Technical Recruiter and Human Resource Executive with demonstrated accomplishments and years of experience in high-volume global recruiting, management, and client relations. Successful Customer Support Professional with a proven track record of providing over the top customer service, communication, problem solving, support, troubleshooting, retention, sales, and customer satisfaction. Accustomed to working with little to no supervision and exercises effective performance under pressure. Adaptable to change and able to grasp and master new skills. Demonstrated results in customer service and staff performance improvement plans. Maintains the ability to multitask and meet deadlines and to work independently as well as within a team environment. Exhibits a high degree of integrity with handling confidential information and sensitive staff-related matters.
Experience
Healthcare Customer Service Representative
Nov 2019 — Present · Charlotte, NC, US
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.Open and maintain customer accounts and information.Respond to customer inquiries about Medicaid with compassion and active listening and select the best solution in an efficient manner. Resolve customer technical issues with patience and understanding.Identify additional needs customers may have and help them to upgrade products or services.Utilized knowledge of HIPAA laws to make sure that the important information was distributed to the responsible party.
Education
Pfeiffer University
Master's Degree, Human Resources
2007 — 2010
NC A&T State University
Bachelor’s Degree, Business Management
1995 — 1999
Skills
- Leadership
- Human Resources
- Recruiting
- Employee Development
- Sales
- Telephone Screening
- Mentoring
- Contract Negotiating
- Customer Service
- Client Relations
- Teamwork
- Onboarding
- Interview Coaching
- Performance Enhancement
- Training
- Search
- Organizational Leadership
- Talent Management
- Social Media
- Microsoft Office
- Talent Acquisition
- Applicant Tracking Systems
- Team Building
- ▪ Recruiting Metrics
- Staffing Services
- Sourcing
- Decision Making
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