Kevin
Senior Information Technology Support Engineer @OMNIVISION
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WORK HISTORY
Senior Information Technology Support Engineer @OMNIVISION
Santa Clara County, CA, US
As a Senior IT Support Engineer for the IT Ops Team, I troubleshoot software, hardware, mobile device issues for over employees worldwide including HQ (US), China, Japan, Taiwan, Singapore, and Europe. Leading global projects, building out slide decks, Workflows, SOP\'s (Standard Operation Procedures) and POC’s (Proof of Concepts). Primary presenter in every region for Global IT Support Team before any deployments go into effect. I take part in company wide projects for system upgrades of over PC’s, mobile devices, laptops, and servers.• Leading Global IT Projects & Leading Global Presenter for IT Support Team (HQ)• Played a key role in supporting IT operations for a global workforce. • Managed troubleshooting for software and hardware issues, minimizing downtime and enhancing productivity. • Spearheaded system upgrades that improved performance and user experience across multiple regions. • Collaborated with cross-functional teams to implement tailored IT solutions, fostering a more efficient work environment.
EDUCATION
De Anza College
Bachelor of Science - BS, Computer Engineering
Los Banos High School
High School Diploma
NexGenT
CCNA R&S, Full Stack Network Engineering
Dev Bootcamp
Full Stack Web Developer
ABOUT KEVIN
As an IT Professional, I provide IT solutions and support to C-level executives, Tech Start Ups, Globally Operated organizations, coordinate and LEAD company-wide projects. I have 13+ years of experience in building successful IT infrastructure, client programs, customer support processes, POC, SOP, and high-quality technical development environments. My core competencies include upgrading and deploying IT systems, enforcing security measures, developing and executing IT strategies, and administering various cloud platforms and applications. I am passionate about delivering IT excellence and innovation to meet business needs and goals.
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