Kevin Krauch
Vice President, Service and Support at Giesecke+Devrient Currency Technology
- Role
- Vice President of Service North America Region at Giesecke+Devrient
- Location
- Baltimore City County, MD, US
- LinkedIn followers
- 500 followers
About Kevin Krauch
I have spent the past twenty five years helping global solutions providers exceed highly-ambitious revenue and profit goals by focusing my efforts on improving customer acquisition and retention, employee productivity, and internal processes. The success that I’ve achieved throughout my career can largely be attributed to my expertise in the following areas:• Strategic Planning & Forecasting• Performance Management • Multi-Site Leadership• P&L / Budget Management• Cost Reduction & Avoidance• Continuous Process Improvements• Change Management• Supply Chain Management• Employee Training & Development• Customer Experience Optimization• HSE, OSHA, EPA, & DOT Compliance• Manufacturing, Logistics, and Distribution• Project Management Office • Executive Leadership• Services Growth
Experience
Vice President of Service North America Region
Jan 2025 — Present
Responsible for the Service, Operations, and Support organizations for the North America Region.
Education
Loyola University Maryland Sellinger School of Business and Management
Master of Business Administration (MBA), Executive MBA Program
2005 — 2008
Skills
- Customer Service
- Customer Satisfaction
- New Business Development
- Vendor Management
- Account Management
- Change Management
- Cross-Functional Team Leadership
- Printers
- Integration
- Salesforce.com
- Business Development
- Call Centers
- Product Management
- Service Delivery
- Team Leadership
- Technical Support
- Business Analysis
- Field Service
- Leadership
- Security
- Program Management
- Process Improvement
- Project Management
- Management
- Team Building
- Business Process Improvement
- Service Management
- Computer Hardware
- Troubleshooting
- Hardware
- Solution Selling
- Operations Management
- Sales Process
- Strategy
- Strategic Planning
- Crm
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